Privacy Policy

Effective Date: October 28, 2025

1. Introduction

Welcome to Callwood Hospitality & Leisure LLC (“Company,” “we,” “us,” or “our”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect information about you when you visit our website sailfishvillavi.com, make a booking, or interact with us in any other way.

By using our website or services, you agree to the terms of this Privacy Policy.

2. Information We Collect

a. Information You Provide

We collect personal information you voluntarily share with us, such as:

Name, email address, phone number, and mailing address
Payment information (processed securely through our payment partners)
Booking and travel details
Special requests or preferences related to your stay
Communications with us (via email, chat, forms, or phone)

b. Information Automatically Collected

When you visit our website, we may automatically collect:

IP address and browser type
Device information (type, operating system, settings)
Pages visited, time spent on site, and referring URLs
Cookies or similar technologies (see Section 7)

c. Information from Third Parties

We may receive information from third-party platforms (e.g., Airbnb, Vrbo, Booking.com) if you make a reservation through them.

3. How We Use Your Information

We use your information to:

Process and confirm your reservations
Communicate with you before, during, and after your stay
Provide customer service and respond to inquiries
Improve our website, services, and guest experience
Send you marketing offers (only with your consent)
Comply with legal obligations and protect our rights

4. How We Share Your Information

We do not sell or rent your personal information. We may share it only with:

Service providers (e.g., payment processors, housekeeping, maintenance) who assist in operating our business
Legal authorities, if required by law or to protect our property, guests, or rights
Marketing and analytics partners, when cookies or consented tracking tools are used

All third parties are required to handle your data securely and only for the purpose we specify.

5. Data Retention

We retain your information only as long as necessary to fulfill the purposes outlined in this policy or as required by law (e.g., tax or accounting regulations).

6. Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal data against unauthorized access, alteration, disclosure, or destruction.
However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience, analyze site traffic, and personalize content.

You can adjust your cookie settings through your browser or by using our cookie preferences tool. Some features may not function properly if cookies are disabled.

8. Your Rights and Choices

Depending on your location, you may have the right to:

Access, update, or delete your personal information
Withdraw consent to marketing communications
Request a copy of the data we hold about you

To exercise these rights, please contact us using the details below.

9. Children’s Privacy

Our website and services are intended for adults over 18 years of age. We do not knowingly collect personal information from children.

10. International Data Transfers

As a business based in the U.S. Virgin Islands, your information may be processed and stored in the United States or other jurisdictions where our service providers operate. We take appropriate steps to ensure your information remains protected according to this Privacy Policy.

11. Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with the updated effective date. Continued use of our website after updates constitutes acceptance of the revised policy.

12. Contact Us

If you have any questions, concerns, or requests about this Privacy Policy, please contact us at:

Callwood Hospitality & Leisure LLC
PO Box 622
St. Thomas, U.S. Virgin Islands 00804
📧 Email: sailfishvillavi@gmail.com
📞 Phone: 340-344-0577